The optical industry is experiencing unprecedented delays in the delivery of the raw materials used to process lenses here at the lab and we would like to inform you of three sides of the operations that are experiencing problems currently so you can best inform your patients.
Due to ongoing shipping delays, our lens suppliers are experiencing long lead times on the transfer and import of lenses, and it has now begun to affect the daily lens orders here at Encore Vision. We have stocked up on key lenses but certain base curves and add powers have run out sooner than others. This has also started to delay restocks of various frame models that are stuck in production.
Essilor has had production problems with Trivex multi-focals and some unique Transitions products such as 8x35 and round bifocals causing 1+ month delays.
Additionally, one of our main lens vendors, Hoya Optical North America (which includes Vision Ease and Seiko Optical) has had an unexpected network interruption since the 7th of April and have not been able to get their systems back online to ship any lenses. They are estimating that they will be operational and shipping lenses on the 15th, but this is not guaranteed.
Encore Vision will do its best to keep you informed and call with suggestions to avoid order delays. We will also be offering free upgrades to different materials or filters if it will increase the speed of processing your orders.